Privacy Policy

Removals Harringay Privacy Policy

This Privacy Policy explains how Removals Harringay collects, uses, stores and protects personal data about its customers and prospective customers. It applies to all individuals and organisations using removal or related services from Removals Harringay within the Harringay area and any surrounding locations we serve.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to give you clear and transparent information about our data processing practices.

Data Controller

Removals Harringay acts as the data controller for the personal data it processes in connection with the provision of removal and associated services. As the controller, we decide why and how your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, request a quotation, make a booking or use our services:

Identification and contact details such as name, title, postal address, collection and delivery addresses, and any alternative contact details you provide.

Communication details such as email address and any other communication method you choose to use to contact us, for example written correspondence or contact forms.

Service details such as information about the property you are moving from or to, access restrictions, inventory lists, special handling requirements, preferred dates and times, and related logistical information.

Billing and payment details such as billing address, payment status and transaction references. We do not store full payment card details; where card payments are used, they are processed by a secure payment processor acting on our behalf.

Usage and enquiry information such as details of your enquiries, quotations requested, booking history and feedback or complaints you choose to provide.

Technical information where applicable, such as basic device and browsing data provided by standard web server logs, including date and time of visits, pages viewed and general location based on IP address. This is used for security, analytics and service improvement.

How We Collect Your Data

We may collect personal data directly from you when you contact us by telephone, by post, through an online form, in person or by any other communication channel you choose to use.

We may also receive personal data about you from third parties where this is necessary to provide our services, for example if a managing agent, landlord or another party provides access details or contact information to coordinate a move on your behalf. In such cases, we take reasonable steps to ensure that those third parties are authorised to share your information with us.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under the GDPR. Depending on the specific processing activity, we may rely on one or more of the following lawful bases:

Contract: We process your personal data where it is necessary to enter into a contract with you or to perform a contract we have with you. This includes preparing quotations, managing bookings, carrying out removals, communicating about your move and handling payments.

Legal obligation: We may process your personal data where necessary to comply with legal and regulatory obligations, such as record keeping, tax and accounting requirements, and responding to official requests from public authorities.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our business operations, preventing fraud and ensuring the security of our systems and premises.

Consent: In limited circumstances, we may rely on your consent, for example for certain marketing communications where consent is required by law. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations, plan and deliver removals and related services.

To manage bookings, reschedule services and communicate with you about your move.

To issue invoices, process payments and maintain financial records.

To respond to your questions, requests or complaints and provide customer support.

To improve our services, operations and customer experience, including analysing feedback and service usage in an aggregated form.

To protect our business and customers, including by ensuring network and information security and preventing misuse of our services.

To meet our legal and regulatory obligations.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties when this is necessary for the purposes described in this Privacy Policy and allowed under data protection law.

We may share your personal data with the following categories of recipients:

Service providers and processors: These may include IT and cloud hosting providers, payment processors, accountancy and bookkeeping providers, communications and customer management service providers and other professional advisers who assist us in running our business. These third parties act as data processors and are only allowed to process your personal data on our documented instructions, subject to appropriate confidentiality and security obligations.

Operational partners: Where necessary, we may share relevant information, such as access details or contact information, with subcontractors or associated companies involved in carrying out your move or providing related services.

Public authorities and regulators: We may disclose personal data when required to do so by law or in response to valid requests from public authorities, including law enforcement or tax authorities.

In all cases, we only share the minimum personal data necessary for the relevant purpose and take steps to ensure that your information remains adequately protected.

International Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include using countries that have been formally recognised as providing an adequate level of protection or using standard contractual clauses or other lawful transfer mechanisms approved under data protection law.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of fulfilling our contractual obligations, complying with legal and regulatory requirements, resolving disputes and enforcing our agreements.

In general, we may retain records of your moves, quotations and related communications for a period consistent with applicable limitation periods for legal claims and statutory retention requirements for tax and accounting records. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training and regular review of our security arrangements.

While we strive to protect your personal data, no system can be completely secure. You are responsible for taking reasonable precautions to protect your own information, including ensuring that any communication method you use to contact us is appropriately secure.

Your Data Protection Rights

You have several rights in relation to the personal data we hold about you, subject to certain conditions and exceptions under data protection law.

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that personal data, along with certain related information.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you be corrected or completed.

Right to erasure: You may request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and no other lawful basis applies.

Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or our grounds for processing it.

Right to data portability: Where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests in certain circumstances and to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the lawfulness of any processing that took place before consent was withdrawn.

To exercise any of these rights, please contact us using your preferred communication method and provide sufficient information to identify yourself and your request. We may need to verify your identity before responding. We aim to respond to all valid requests within the time limits set by data protection law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are not satisfied with our response.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or services. Any updated version will apply to all personal data held by us from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all customers and service users of Removals Harringay within the Harringay area and any other areas we serve and is intended to be read in conjunction with any terms and conditions that apply to our services.