Terms and Conditions

Removals Harringay Terms and Conditions

These Terms and Conditions set out the agreement between Removals Harringay and you, the customer, for the provision of removal and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our staff to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 “Company” means Removals Harringay.

1.2 “Customer” or “you” means the person, firm, or organisation requesting the services from the Company.

1.3 “Services” means removal, packing, loading, transportation, unloading, storage, and any related services agreed between the Company and the Customer.

1.4 “Goods” means all items that are to be moved, packed, transported, or stored as part of the Services.

1.5 “Contract” means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removal services, including local moves, packing and unpacking, loading and unloading, transport, and, where agreed, short-term or long-term storage.

2.2 The specific Services to be provided will be set out in a quotation or booking confirmation issued by the Company. Only those Services expressly described are included in the agreed price.

2.3 Any additional Services requested on the day of the move or after commencement of the work may be provided at the Company’s discretion and may incur extra charges.

3. Booking Process

3.1 Bookings may be made by submitting details of the required removal, including collection and delivery addresses, access information, the approximate volume or list of Goods, and preferred dates.

3.2 The Company may provide an estimate or fixed quotation based on the information supplied by the Customer. Inaccurate or incomplete information may result in additional charges or an adjustment to the Service.

3.3 A booking is not confirmed until the Customer has accepted the quotation and, where required, paid any deposit specified by the Company. The Company reserves the right to refuse or cancel any booking at its reasonable discretion.

3.4 The Customer is responsible for ensuring that all details provided, including dates, addresses, and access information, are accurate. Any changes must be communicated to the Company as soon as possible and may result in a revised quotation or additional fees.

4. Access, Parking and Property Conditions

4.1 The Customer must ensure that adequate access is available at both collection and delivery addresses, including suitable parking for the Company’s vehicles and safe routes for carrying Goods.

4.2 The Customer is responsible for arranging any parking permits, suspensions, or permissions required for the Company’s vehicles. Any charges, fines, or penalties arising from inadequate arrangements or restrictions may be added to the Customer’s invoice.

4.3 The Company is not liable for delays caused by restricted access, unsuitable roads, lifts, or stairways, or by any structural issues at the premises. Additional time or labour required in such circumstances may be charged at the Company’s standard rates.

5. Customer Responsibilities

5.1 The Customer must:

(a) Ensure that all Goods to be moved are ready for collection and correctly packed, unless the Company has agreed to provide packing services.

(b) Declare any items of high value, fragile goods, or special items that may require specific handling, such as pianos, safes, artworks, or antiques.

(c) Ensure that all Goods to be transported are legally owned by the Customer or that the Customer has full authority to move them.

(d) Remove or secure any fixtures, fittings, or equipment that are to be moved, unless specific arrangements have been agreed in writing.

5.2 The Customer must not submit for removal or storage any items that are hazardous, explosive, illegal, perishable, or otherwise unsuitable, including but not limited to gas cylinders, flammable liquids, firearms, drugs, or live animals.

5.3 If such prohibited items are found among the Goods, the Company may refuse to move them and may terminate the Contract without liability, with the Customer remaining responsible for any associated costs.

6. Payments and Charges

6.1 All charges are stated in pounds sterling and are subject to any applicable taxes or duties as required by law.

6.2 Payment terms will be set out in the quotation or booking confirmation. The Company may require payment in full in advance, a deposit, or payment upon completion of the Services.

6.3 Where a deposit is required, the Company will not confirm the booking until the deposit has been received. Deposits are applied toward the final invoice unless otherwise stated.

6.4 If payment is not made on the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to suspend or cancel further Services until payment is received.

6.5 If the move takes longer than estimated due to circumstances beyond the Company’s control, such as delays in access, waiting for keys, or additional Goods not previously declared, the Company may charge for extra time and labour at its standard hourly or daily rates.

7. Cancellations and Postponements

7.1 The Customer may cancel or postpone the Services by providing written or verbal notice to the Company. Applicable cancellation charges will depend on the notice period provided.

7.2 If the Customer cancels more than seven days before the agreed move date, any deposit paid may be refundable or transferable at the Company’s discretion, less any reasonable administration costs.

7.3 If the Customer cancels within seven days of the move date, the Company may retain part or all of the deposit and may charge a cancellation fee up to a reasonable proportion of the agreed price to reflect the Company’s losses and allocated resources.

7.4 If the Customer cancels within 48 hours of the move date, the Company may charge up to the full quoted price.

7.5 If the Customer wishes to postpone the Services, the Company will make reasonable efforts to accommodate the new date, subject to availability. Postponements at short notice may be treated as cancellations and may incur charges.

8. Delay or Non-Performance

8.1 The Company will use reasonable efforts to carry out the Services on the agreed dates and within estimated timeframes. However, time is not of the essence under this Contract.

8.2 The Company is not liable for any delay or failure to perform the Services resulting from circumstances beyond its reasonable control, including but not limited to traffic, severe weather, accidents, road closures, vehicle breakdowns, industrial action, or delays in gaining access to premises.

8.3 If the Company is unable to complete the Services on the agreed date due to such circumstances, it will arrange a new date or time with the Customer. Any additional costs may be chargeable where the delay arises from the Customer’s actions or omissions.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in handling, transporting, and storing the Goods.

9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of Contract is limited. Unless agreed otherwise in writing, the maximum liability will be restricted to a reasonable amount per item or per consignment, taking into account the nature of the Services and any insurance arrangements.

9.3 The Company is not liable for:

(a) Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to Goods.

(b) Damage to goods packed by the Customer, unless clear evidence shows that such damage was caused by the Company’s negligence.

(c) Loss or damage to items of particularly high value, fragile goods, or items requiring specialist handling that were not disclosed to the Company in advance.

(d) Indirect or consequential losses, such as loss of profits, loss of enjoyment, or loss of opportunity.

9.4 The Customer is encouraged to obtain suitable insurance cover for the full value of the Goods, especially where items of high value are involved. Any insurance arranged by the Customer is at their own cost and responsibility.

10. Claims and Complaints

10.1 Any visible loss or damage to Goods should be notified to the Company as soon as reasonably possible and recorded on any job sheet or completion document, if used.

10.2 The Customer must report any claim for loss, damage, or other complaint to the Company within a reasonable time after the move or after discovering the issue, providing full details and any supporting evidence.

10.3 The Company will investigate all notified claims and may request access to inspect the Goods and the premises. The Customer must not dispose of any damaged items until the Company has had a reasonable opportunity to inspect them.

11. Waste and Environmental Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations when handling, transporting, or disposing of any waste materials.

11.2 Where the Customer requests removal and disposal of unwanted items, the Company will treat such items as waste and will dispose of them using authorised facilities or subcontractors, as appropriate.

11.3 The Customer must not ask the Company to dispose of items in an unlawful manner, such as fly-tipping or leaving waste in unauthorised locations. The Company reserves the right to refuse any request that may breach waste or environmental legislation.

11.4 Any charges for waste removal and disposal will be confirmed or explained to the Customer in advance, where possible. Additional charges may apply if the quantity or type of waste differs from that originally described by the Customer.

11.5 The Customer remains responsible for any costs, penalties, or liabilities arising from inaccurate declarations about the nature of the waste or where the Customer’s instructions result in a breach of regulations.

12. Storage Services

12.1 Where storage is provided, Goods will be stored in facilities designated by the Company or its authorised partners.

12.2 Storage charges are payable in advance or as otherwise agreed. The Company may exercise a lien over stored Goods for unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover outstanding sums.

12.3 The Customer must not store any prohibited, hazardous, or perishable items. The Company may remove or dispose of such items without liability, and the Customer will be responsible for any associated costs or losses incurred.

13. Right to Withhold or Suspend Services

13.1 The Company may suspend or refuse to carry out the Services if:

(a) The Customer has not paid any sums due.

(b) The Customer is in material breach of these Terms and Conditions.

(c) The Company reasonably believes that performing the Services would expose its staff, vehicles, or third parties to risk of harm, damage, or legal liability.

13.2 In such circumstances, the Customer remains liable for any costs incurred by the Company up to the time of suspension or refusal, including wasted travel time and labour.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about the Customer for the purposes of providing the Services, administering bookings and payments, and fulfilling its legal obligations.

14.2 The Company will take reasonable measures to keep personal data secure and will not share it with third parties except where necessary to provide the Services, to comply with the law, or with the Customer’s consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Company and the Customer are governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

16.4 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the parties and supersede any prior discussions or representations relating to the Services.